Terms and Conditions

Welcome to Grave Care Co.

Please read these terms and conditions carefully before using our website. By accessing and using Grave Care Co, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

  1. Cookies: Our website uses cookies to enhance your online experience. By accessing Grave Care Co, you consent to the use of cookies. These cookies are used for statistical or marketing purposes and are necessary for the operation of the website. You have the option to accept or decline optional cookies.

  2. License: All intellectual property rights for the content on Grave Care Co are owned by Grave Care Company or its licensors. You may access and use the content for personal purposes, subject to the restrictions outlined in these terms and conditions. You are prohibited from copying, selling, renting, sub-licensing, reproducing, duplicating, or redistributing the content without prior written consent.

  3. Floral Disclaimer: Occasionally, substitutions of flowers, plants, or bulbs may be necessary due to temporary availability issues. If this is the case with the items you've selected, our experienced grave carers will ensure that the style, theme, and color scheme are preserved. We will only substitute items of equal or higher value.

  4. Delivery Disclaimer: All grave tendings are undertaken Monday to Friday. If you choose our SeasonCare or MonthlyCare package, tending will be completed no more than two days before your chosen date. We will take a digital photo of the delivered item at the requested location as proof of delivery and fulfillment. This photo will be emailed to you and will not be used for promotional purposes. We accept no liability for any loss or damage arising after your order has been fulfilled.

  5. Grave Location and Charges: If you are unable to provide a grave number, we cannot guarantee that the work will be done on the first visit, as we will need to locate the grave. In such cases, a charge of £59 will apply for the visit. If you need us to locate the grave for you, a one-time cost of £29 will be incurred.

  6. Cancellation and Cooling-off Period: You have seven working days (the 'cooling-off' period) to cancel from the day on which you agree to proceed with the agreement.

  7. Service Provision and Permissions: We are not able to accept responsibility for problems arising from the provision of a service where relevant permissions have not been obtained.

  8. Privacy and Communication: Grave Care Co is committed to protecting your privacy. The information we collect from you will only be used for processing authorisations. We maintain all security and transaction processing software standards. We may email you with information about other related products and services that we think might be of interest to you, based on key data you have supplied. If you choose not to receive this information, please inform us at the time of your order.

  9. FAQ'S and Contact: If you have any queries regarding our service, please refer to our FAQ's section or contact Us with any unanswered questions.

Please note that these are our terms and conditions. Please read this carefully before placing your order on our website.